Last updated 9 September 2026

Refund & Cancellation Policy

This is placeholder policy text pending legal review before launch, drafted to satisfy PayHere's merchant approval requirement for a live Refund policy page and the CAA gazette's cancellation-rights disclosure (Extraordinary Gazette No. 2332/15, 2023).

Thank you for ordering from Ritual by Jaya. We want you to be happy with every order. If something isn't right, we're here to help — please read below for how cancellations and refunds work for our online orders.

Cancellations

You can cancel an order and receive a full refund within 15 minutes of placing it, using the "Cancel order" button on your order confirmation page. After 15 minutes, or once we've started preparing your order — whichever comes first — the order is final and cannot be cancelled or refunded, except at our discretion.

Custom or personalised cake orders that require advance notice may need to be cancelled earlier than 15 minutes before the requested collection/delivery date to allow a refund — we'll let you know the cut-off for your specific order.

Refunds

If we're unable to fulfil your order, or you cancel it before we start preparing it, we'll issue a full refund.

How the refund reaches you depends on how you paid:

• Card payments (via PayHere): we process the refund through PayHere, which returns the money to the same card you paid with. This is handled entirely by PayHere's systems once we approve the refund.
• Cash on delivery or bank transfer: PayHere's refund facility only covers card payments, so for these methods we arrange the refund with you directly — by cash, bank transfer, or another method we agree on together.

Refunds are processed within 5–7 business days of approval.

Non-returnable items

Baked goods are perishable and made to order, so we're not able to accept a returned item the way a non-food retailer would. This doesn't affect your right to a refund under "Cancellations" above, or under "Quality issues" below if something arrives wrong or substandard.

Quality issues

If your order arrives incorrect, damaged, or below our usual quality, please contact us within 24 hours of receiving it, with a description (and a photo, if you can) of the issue. We'll offer a replacement or a refund, whichever is more appropriate, at our discretion.

Delivery issues

If a delivery is significantly delayed or doesn't arrive, please contact us as soon as possible so we can look into it with our delivery partner and make it right.

Contact us

Questions about a refund or cancellation? Reach us via the details on our Contact page.